Jobs in Waukesha, Wisconsin | December 2024 Opportunities

Why join AVIRE?Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect! The Americas AVIRE team is looking for a highly driven, highly motivated individual to take us to new heights. In this role, you will be responsible for providing outstanding service support to our customers. You will be a part of a team of Customer Services Specialist, Inside Sales Specialist, Regional Sales Managers, Technical Support Specialists, and Marketing Communications experts with the collective goal to provide the best customer experience in the industry, supporting our customers through every stage of the buying process. Further, you will be a part of a team that has a track record of delivering double digit compound growth while supporting each other. This position reports to the North America Customer Experience Manager.What you will do:Manage incoming requests through CRM – Salesforce and Microsoft Outlook. Provide support for any onsite visitors. Own the experience for any customer visits.Review order status to ensure accuracy and drive proactive customer outreach.Manage inbound calls, outbound calls and emails in a timely manner, and maintain records utilizing our CRM – Salesforce.Identify customers’ needs and provide solutions when handling customer requests.Communicate with other areas of the company with regards to customer questions and concerns.Meet personal and team qualitative and quantitative targets, as well as contribute to process improvements and initiatives to help drive a best-in-class support.Advocate for customer needs within the business providing insights to other functional areas to ensure continuous improvement by using CRM data.Performs other job duties as assigned.We want someone who displays:Action-Oriented Curiosity: You readily take on challenges, and you identify and seize new opportunities. You have an outstanding history of delivering on your projects. You work on the problems that truly need solving, and you effectively challenge the organization to be better. You can cut through the clutter and focus on the priorities that align with organizational objectives.Collaboration: You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome. Empowerment: You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more. Accountability: You take responsibility for your actions, and you deliver on your commitments.Inclusion: In all aspects of your work, you treat everyone with respect. Performance ObjectivesAchieve a high level of customer satisfaction by creating service level agreementsManage case load and ability to multi-task incoming emails and requests Maintain accurate customer records and transactions within Salesforce Resolve customer issues by working with internal departments and escalating issues based on CRM data Ensure that all onsite visitors receive the best experienceSupport with process improvements based on customer feedback Job SkillsExcellent written, verbal, and interpersonal communication skills to work effectively with diverse groups of people both within and outside of the organizationStrong passion for continuous learning and professional developmentProven ability to problem-solveStrong active listening and empathy skillsPatience and composure under pressureStrong ability to build relationships with customersAbility to use Outlook and Microsoft based programs QualificationsAssociates degree in Business Administration, Marketing, Communications, Sales, Engineering, or a related field or equivalent experience. Bachelor’s degree is preferred. A minimum of 1 year service or hospitality experience. Fluent in English and primary language used in area of responsibility and/or locationWho is AVIRE?AVIRE combines 4 market-leading brands (MEMCO, MICROKEY, RATH and JANUS) within the emergency communications and life safety industries. Each brand has a strong market presence, a unique identity, a distinct product range and a long, successful history. AVIRE has Manufacturing and R&D locations in 3 countries, Sales & Marketing in 7 countries, and employs approximately 400 people globally. AVIRE is committed to fostering a diverse and inclusive workplace, where all individual’s unique perspectives and capabilities are valued. We provide equal job opportunities to all applicants and promote fairness in our hiring process.AVIRE is part of the Halma group (www.halma.com). Halma bets on talent! We are looking for bright, ambitious people to join our team and stay for the long term. With over 45 businesses under its ownership, Halma is a great place to start, advance, or accelerate your career.BenefitsCompetitive base salary Participation in the company bonus planComplete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leavePaid time offProfessional Development training opportunitiesHybrid schedule with flexibility

Company:                                      Country Travel Discoveries, LLCPosition:                                        Reservations Coordinator Start Date:                                      ASAPEmployment Type:                         Full-time (approximately 40 hours per week)CTD Hours:                                     8:30am - 5:00pm Salary Range:                                 $48,000 - $50,000 (dependent on experience)Other: This is an in-office position located in Elm Grove, WI                                                           Required Experience· We are looking for a candidate who is passionate about travel. Candidates must be confident and comfortable speaking on the phone, have excellent judgement, a magnetic personality, and a strong interest in serving people.· Having served in the tourism industry (hotel/airline/etc.) is a plus.· Individuals holding an Associates/Bachelor’s degree is a plus.Company DescriptionCountry Travel Discoveries (CTD) is a group tour operator that offers handcrafted and meticulously planned vacation experiences across the U.S. and abroad. Launched in 2012, CTD has continued the tradition of avoiding crowded tourist destinations, preferring back roads, cultural attractions, and local stops – many arranged with area hosts exclusively for us. Our team prioritizes finding unique experiences that travelers can’t get on their own. The main responsibility of a CTD Reservations Coordinator is to engage with travelers on the phone and process tour bookings. Though there are other responsibilities listed below, CTD is looking for an individual who is confident speaking with others, passionate in talking about travel, and provides a warmth in conversations.Role Responsibilities· Answers traveler questions about CTD tours, traveler mailings, special requests, meals, mobility, and more· Processes tour reservations, tour cancellations, tour transfers, invoices, and payments utilizing CTD’s Centaur reservation system· Handles the organization of CTD catalog requests and mails them out in a timely manner·  Understands CTD/Travel Guard’s travel insurance policy and helps travelers buy coverage for their tour·  Coordinates, assembles, and mails tour Get Ready, Get Set, Go and Thank You documents to travelers·  Sorts and distributes incoming CTD mail·  Handles the CTD Reservations email box·  Monitors, orders, and stocks office supplies and stationary· Properly represents CTD with travelers on the phone·  Is willing to travel on one CTD tour every 1-2 years·  Performs other duties as assignedRequirements· Knowledge of US and world geography·  Ability to multitask and manage changing and/or competing priorities·  Detail oriented in nature·  Extensive knowledge in Microsoft office, including Excel and Word·  Excellent communication skills and able to articulate CTD’s mission and brand with confidence and passion·  Has integrity, values honesty, and treats people with respect·  Willingness to travel (domestic and/or international)·  Hard-working mentality and prioritizes supporting CTD by showing up for work each day with a joyful attitude Languages                                       ·  Strong command of written and oral EnglishContactAndrea Brooks at Andrea.brooks@countrytraveldiscoveries.com